Returns & Exchanges – carlfranzbally.com
Last Updated: [Date]
1. Return Policy
We accept returns within 30 days of delivery. Items must:
- Be unused and in original condition (with tags/packaging)
- Include proof of purchase
- Exclusions: Customized/final sale items
2. How to Return
- Log in at carlfranzbally.com/account
- Select “Request Return” for your order
- Print prepaid label (where available)
- Ship with a trackable service
3. Refund Processing
- Issued to original payment method
- Processing time: 5-7 business days after receipt
- Original shipping costs non-refundable
4. Exchanges
For size/color changes:
- Return original item
- Place new order at carlfranzbally.com
5. Defective Items
Report within 48 hours via carlfranzbally.com/contact with:
✔ Order number
✔ Photos/video of issue
✔ Free return shipping for replacements
6. International Returns
- Customer covers return shipping/duties
- Refund excludes original shipping costs
7. Store Credit Option
Choose for:
✓ Full value + 10% bonus
✓ 12-month validity
Need Help? Visit carlfranzbally.com/returns-faq